The Moneypenny small business phone system transforms your mobile into a feature rich business phone system whenever you're out of office. Businesses can divert their existing business number and manage where calls ring too, field calls between your team, and gain professional answering support whenever they need it.
Designed for iPhone and Android to target the micro / start-up market. The featured app transforms the customers mobile device into a feature-packed phone system so that they can manage and direct their calls on the go.
I worked closely with their Product/UX Manager Matthew Batement and Head of Marketing Hannah Stringer, who are two of the most knowledgeable UX and Marketing consultants I've ever had the pleasure of working with. Together we collaborated to define and build a minimal viable product. We explored key business and user requirements through several team workshops. These were then logged into a spreadsheet and prioritised in terms of importance to both the business and end user. This helped us define the shape and scope of what we were trying to design.
Working from the requirements document I developed a clear site architecture to ensure both the portal and mobile app were easily navigable. Key user journeys and wireframes were explored and captured to help us focus our design efforts on the needs of the user.
Using an online prototyping tool, I then set up prototypes of the app's wireframes, and invited test subjects and stakeholders to work their way through the user journeys we had scoped out. This resulted in key learnings which were applied to the next steps of the project.
Based on the wireframes that I developed and the learnings from the testing stage I designed a set of components and key templates to communicate the potential look and feel of the experience.
I'm very proud of this project as we faced lot of technical and UX challenges throughout the process.